General Travel Conditions

Welcome to solbustransfers.com. By accessing and using this website, you agree to be bound by the following Terms and Conditions. This notice applies to all content on the website. If you do not agree with any part of these terms, we recommend that you do not use this website.

This website is managed by Solbus Tours S.R.L, with RNC 1-05-04591-5 registered in the Dominican Republic. We reserve the right to modify these terms at any time, and it is your responsibility to regularly review this page to be aware of any changes.

1.- Bookings

Bookings are only accepted through the SOLBUS website: www.solbustransfers.com Bookings are not accepted by phone or text messages. If the booking is made for two or more people, the person making the booking ("the Group Leader") is considered to do so on behalf of all passengers and accepts these terms and conditions on behalf of any passenger in the group. The Group Leader must be at least 18 years of age. Full payment is required at the time of booking. Once full payment is received, SOLBUS will process the booking and after confirmation will send the Main Party the details of the transfer services they have booked and the booking voucher. The voucher acts as a ‘ticket or coupon’ and must be presented to the supplier's representative or the driver. All passengers must arrive on the same flight. Bookings with passengers arriving on separate flights will be canceled without prior notice and 100% of the booking will be charged. All our services require prior reservation and are subject to availability. Customers are responsible for providing accurate information at the time of booking. SOLBUS is not responsible for errors made during the booking process. SOLBUS does not accept bookings for passengers on standby flights. SOLBUS reserves the right to block dates and times in advance due to lack of availability or overselling of services. Last-minute bookings are subject to availability at the time of booking. An additional fee may apply. The customer may experience a wait for the service. Identity verification is required. To secure your booking for AIRBNB and/or private accommodation, please provide us with the address at least 24 hours before your scheduled service. If we do not receive the address on time, your booking will be canceled and a 100% cancellation fee will apply for the refund. Flight delays or early arrivals may affect your hotel or airport pickup. Tourist transport operations are meticulously planned daily based on pre-established flight schedules found in customer bookings. Any delays or early arrivals in flights can disrupt the flow of operations and affect customer pickups. Therefore, if an arriving flight is delayed or arrives earlier than expected, customers may experience a brief wait. In the event of a delayed departure flight, it may be difficult to accommodate changes once daily operations are finalized, and any modifications will be subject to availability. Our tours are available for all ages and physical conditions. Our tours cover the entire territory within the Dominican Republic. Prices are per vehicle capacity. (Private vehicles 1-4 pax,/ 5-6 pax/7-15 pax/16-21pax, VIP vehicles 1-4 pax and special vehicles for the disabled maximum 4 pax). No extra services not contracted, personal expenses, or tips are included. In the event that the passenger, for any reason, has to abandon the trip totally or partially, there will be no refund or compensation. The transfer booking only applies to the date and time of the contracted trip. (Changes can be made if notified 24 hours in advance). At the time of payment for the transfer, the passenger accepts the transportation that will be used during the tours. Passengers must be present at the agreed place, and if for any circumstance they do not use the service, they will have to pay the full price of the trip and there will be no refunds. If a passenger or the group interrupts their trip at an intermediate station or place for reasons not attributable to the company, they will not be entitled to a refund of the proportional part of the service cost. The company is not responsible for forgotten or lost objects inside or outside the service units. Smoking is strictly prohibited on board our units. All transport units have civil liability insurance. No service will be provided if card payment is not confirmed via the web before the start of the trip and within the established deadlines. The client agrees to respect the regulations, rules, and conditions established by each of the providers, and therefore, declines any responsibility that may arise from their breach. Passengers under 18 years of age who are not traveling accompanied by one of their parents must have a responsible person over 21 years of age, in addition to carrying an authorization letter from their parents. Passengers are responsible for being punctual at the requested departure time and will have only a 20-minute tolerance for departures with private vehicles and 30 minutes in the case of VIP vehicles. After this time, we are not responsible for any inconveniences the passenger may experience. Regarding arrivals, we have staff available at the airport, and the waiting time for the client is flexible. Pick-up time change requests: Pick-up time changes for the return to the airport can be made by email up to 24 hours before departure. Requests within 48 hours before your pick-up must be sent to operations at the email address listed on your departure voucher. Pick-up time change requests with less than 48 hours before departure are subject to availability. Return airport departure transfers: If the driver arrives at the hotel for a pick-up at the time indicated on the departure voucher and the customer decides to stay longer or delay the pick-up without prior notice (24 hours before the assigned pick-up time), the driver will wait only 20 minutes for private transfers, 30 minutes for VIP, and will leave. No refund will be granted. Mechanical problems during transfers: SOLBUS does not provide refunds for minor issues such as brief vehicle damage. SOLBUS manages unexpected events quickly and efficiently without the need for additional refunds, especially if the problem is resolved immediately and a different vehicle is sent to complete the transfer according to the customer's agreement. Senior citizens who decide to travel with us do so at their own risk and should preferably be accompanied by a family member or trusted person who can assist them. The type of transport assigned to each transfer depends on the number of passengers. It may be a vanette, minibus, or bus. If you cannot find the driver, please call SOLBUS immediately. You can find the SOLBUS phone number on your transfer voucher. If you arrange alternative transportation without notifying us, the provider will be released from their obligation to provide the service, and no amount will be refunded. If the driver of your private transfer cannot locate you, they will call the mobile phone number provided by you in the booking. Please ensure you travel with that mobile phone and that it is switched on. If they cannot locate you at the phone number provided, we will not be able to provide the service, and no refund will be made. Unused transfers are non-refundable, and the costs of alternative transportation will only be reimbursed if they have been pre-authorized by a member of our team. If you are authorized to take alternative transportation, please ensure you obtain and send us a receipt so we can review it. Transportation costs related to claims that do not include valid receipts will not be reimbursed. The driver will pick you up and drop you off as close as possible to the addresses provided. If access via a regular route is closed due to weather conditions, traffic accidents, etc., the driver will take, at your express request, an alternative route to reach the agreed destination; in these cases, additional costs may be generated for you. In some destinations or due to road works or other circumstances, you may be dropped off or picked up at a central point within a reasonable walking distance of your final destination.

2.- Payments and Refunds

At Solbus, we take the security of your personal data, especially your payment card details, very seriously. We implement advanced security measures to protect the transmission of this data during the payment process. It is important to note that Solbus does not store payment card details. Once the transaction is complete, we do not store any information related to the cards, thus guaranteeing maximum security and privacy for our customers. When a product is booked through the website, Solbus does not store your payment information. When a product is booked through the website, SOLBUS does not store your payment information. SOLBUS accepts payments by MasterCard and Visa cards. No service fee or charge is applied for processing payments with debit or credit cards. To make a booking, it is essential to pay for it in full using the selected payment method. The payment will appear as SOLBUS TOURS S.R.L on your account statement. If you wish to cancel a booking, the cancellation policy of the corresponding product will apply, which will establish the cancellation and refund conditions. When you cancel a booking, you will be notified by email, within 10 to 15 business days, of the total refund amount you will receive, if you are entitled to one. The value of the transaction may be subject to taxes, duties, foreign transaction fees, currency exchange, or other charges. Your bank or credit or debit card issuer may convert the payment to the local currency and charge fees, which will result in a difference between the amounts shown by SOLBUS and the final amounts charged to your bank account or credit or debit card statement. Please contact your bank or card issuer if you have any questions about conversion rates or applicable fees. Your credit card number, billing information, and other provided information are subject to a verification process when making a reservation with SOLBUS. Please ensure accuracy when providing all these details; otherwise, your credit card may be rejected, and your reservation canceled without prior notice and without liability for SOLBUS. When using a credit card, the reservation and price are not guaranteed until the verification process is complete. SOLBUS may cancel any reservation in case of suspected fraud, theft, or dishonesty.

3.- Cancellations

All cancellation requests must be made via the email address info@solbusdominicana.com. The service number must be included as a reference in the request. In all cases where a refund is applicable for services canceled within the allowed timeframes, SOLBUS TOURS S.R.L will make such refunds only to the same credit card used to book the service. In all cases where cancellation charges apply, SOLBUS TOURS S.R.L will cancel the reservation at the customer's request, calculate the expenses, and inform them via email. The cancellation fee may change over time. If the passenger cancels their reservation more than 24 hours before the agreed time, the refund is 100%. If the passenger cancels their reservation less than 24 hours before the agreed time, the penalty is 100% of the booking amount. If the customer does not notify the cancellation or does not show up at the agreed pick-up point on the day and time, 100% of the contracted service will be charged. In extraordinary cases, and if we or our provider are forced to make a significant change to the service conditions or to cancel the service, we will make the necessary efforts to find viable alternatives to any confirmed booking that we must cancel. If we are ultimately forced to cancel your booking, you will be refunded the full amount of the booking, and this refund will cover all obligations to the customer arising from such cancellation.

4.- Modifications

All modification or cancellation requests must be made via the email address info@solbusdominicana.com. The booking number must be included as a reference in the request. Modifications may result in additional charges, and you must pay these charges before the changes are made. The application of modifications to requests made less than 24 hours in advance is not guaranteed. Modifications cannot be made to change to a destination different from the one specified in your booking. Only extras and pick-up times can be modified. SOLBUS will not be responsible for the loss of arrival transfers caused by flight rescheduling by airlines. In the event that, for reasons beyond our control such as flight cancellations, weather conditions, itinerary changes, etc., we are prevented from fully complying with the service, we disclaim responsibility for changes that must be made to the category of the contracted service. In general, and for most services, we do not charge for modifications or changes to your booking, although we reserve the right to do so if the modification increases the price of your original booking.

Pick-up Time Change for Return to the Airport To ensure everyone arrives at the airport on time, our airport transportation operates on a strict schedule. Changing your pick-up time can delay other passengers or clash with other arrangements. Another reason: availability. We may have fewer cars and drivers during peak travel seasons. Last-minute changes can be difficult or impossible to accommodate. Due to the above criteria, some adjustments may be feasible while others are not. Contact Operations at the local number on your voucher or email info@solbusdominicana.com to check the availability of a last-minute change, 24 hours before the service. These changes are subject to availability. Change requests must be sent by email only and include your booking number. Changes are not guaranteed. If you do not agree to these terms, you cannot book with SOLBUS.

5.- Arrival and Departure Procedures

It is the passenger's responsibility to verify that luggage is placed in and removed from the vehicle. Likewise, it is the passenger's responsibility to retrieve their belongings before getting out of the vehicle. SOLBUS will not be responsible for loss or damage to luggage or for personal items left in the units.

Arrivals Upon arrival in the country at the airport, you must go to the outside pick-up area. There you must look for the correctly identified Solbus driver and present your transfer voucher to our staff, who will guide you to board the transportation. Both our counters and our representatives are duly identified and uniformed with the corporate image and the name SOLBUS. The waiting time for passengers will be a maximum of 50 minutes from when the first passengers traveling on the same flight present themselves to SOLBUS staff. Passengers who do not arrive on the previously indicated flight, either due to loss of connection, delays, or other situations, without prior written notice to the SOLBUS office informing about this situation, will be considered a No Show, and the arrival service will be rescheduled subject to availability. Passengers who do not show up and identify themselves to our staff will be considered a No Show and will not have their arrival transfer. In the event that passengers take a means of transport other than SOLBUS, we will not accept responsibility for any incident that occurs during those transfers, nor will we make refunds for associated costs. The allowed luggage for any of our transfer services is one suitcase and one carry-on bag per person. For cruise arrivals and departures, it is recommended to take private transfer services; otherwise, you must adjust to the zone change schedules, according to where the client is and from where the cruise arrives or departs.

Departures The pick-up time and place for your departure transfer will be available on the website 24 hours before the service. If, less than 24 hours before your departure transfer, you have not received the pick-up time and place, please contact the SOLBUS customer service center immediately. The passenger must reconfirm their departure time before 24 hours of the service; if they do not do so, Solbus is not responsible for any incident arising from the lack of this information. For departure transfers, SOLBUS transportation will arrive to pick you up at the agreed point and time, and you will have a waiting time of up to 20 minutes if your service is regular, or up to 30 minutes if your service is VIP. If you do not show up within that time, you will be considered a No Show and must take a taxi on your own without any right to claim or refund. See the conditions for No Shows in the Cancellation Policies section.

Transfers Transfer times are informed 24 hours before the transfer. If you need to make your transfer at a specific time, you must request a private service. For transfers, SOLBUS transportation will arrive to pick you up at the agreed point and time, and you will have a waiting time of up to 20 minutes if your service is private, or up to 30 minutes if your service is VIP. If you do not show up within that time, you will be considered a No Show and must take a taxi on your own without any right to claim. See the conditions for No Shows in the Cancellation Policies section.

6.- Children and Infants

All children and babies, regardless of age, will be taken into account to determine the capacity of the vehicle to be used, and therefore must be included in the total number of passengers at the time of booking. In the specific case that an infant seat is required, no fare changes will apply to your booking. In some cases, child seats or booster seats can be used; you must inform us at the time of booking. We must ensure that the vehicle used is compatible with the restraint system. Due to lack of availability, child seats may not be available. If the reserved restraint systems are not available, children over three years of age must use the seat belt. Children under three years of age may travel in the rear seats of the vehicle without a restraint system. SOLBUS prioritizes passenger safety, asking passengers with children to request a car seat or provide their own. Please note that if your flight is delayed and you have booked infant seats, your vehicle may not be available when you arrive. Our drivers are required for other services and cannot wait indefinitely. We appreciate your patience and understanding. Disclaimer: Customers waive any claim against the company and drivers for injury or damages for not bringing or booking child seats. Driver Discretion: Drivers may refuse to transport passengers without child seats deemed unsafe. Customer Acknowledgment: Customers acknowledge being informed of safety risks.

Infant and Child Seats in Transfers Child seats are mandatory for children in the Dominican Republic. Customers are responsible for any injury or damage resulting from not having or requesting child seats, according to Law 6317 Article 69 of the Dominican Republic. SOLBUS offers free child seats on its website, or customers can bring their own. Parents are responsible for choosing a car seat, describing the age, weight, and type. We cannot guarantee the car seat will fit your child without these details. It is the parents' responsibility to verify that the restraint system is compatible with the vehicle and that it is correctly installed. SOLBUS or our providers will not be responsible for any incident arising from the misuse or incorrect installation of the restraint system.

7.- No Shows

A "no-show" is defined as the situation in which the driver is waiting for the client at the hotel, airport, or indicated place, and the client does not appear without prior notice after 20 minutes from the scheduled pick-up time. In such a case, no refunds will be made.

8.- Passengers with Reduced Mobility

In some destinations, SOLBUS, through its providers, offers transportation services for people with disabilities or reduced mobility. If you book a vehicle with these characteristics, you are responsible for ensuring that the booked vehicle is perfectly adapted to the needs of the people traveling in it. We recommend contacting our customer service department before booking this type of vehicle so that they can help you choose the vehicle that best suits the needs of all passengers.

9.- Luggage

Luggage is allowed based on the number of passengers (1 suitcase, 1 carry-on bag, and 1 personal item) unless it exceeds the vehicle capacity specified on the website. Customers are responsible for their luggage; SOLBUS is not responsible for forgotten items. Customers must ensure they do not leave anything in the vehicle. SOLBUS will assist in case of forgotten items, but customers must pay for the return of the item if they are available to make the return trip to the hotel, airport, or indicated location. Vehicles make multiple trips per day, and items may be moved. Drivers check the vehicle with customers to avoid leaving belongings. In the case of services at hotels, bellhops load and unload luggage into the vehicle, not the drivers. At the time of booking, you must inform us of the luggage to be transported. It is not necessary to declare smaller luggage items such as cameras, handbags, or small backpacks. The passenger will be responsible for any costs incurred if additional vehicles are needed for the transport of undeclared luggage. The transport of luggage and other personal items is at your own risk and responsibility; neither Solbus nor our provider will be responsible for any damage or loss.

10.- List of Extras Offered in Transfers

Water

Soft drink

11.- Refusal of Service

Solbus reserves the right to refuse service to individuals who have behaved offensively towards a member of staff. Refused services will not be eligible for a refund.

12.- Requirements and Use of Solbus Vouchers

SOLBUS vouchers are mandatory to board the SOLBUS service. Boarding may be denied without a SOLBUS voucher. Only one SOLBUS voucher is accepted per service. Additional vouchers cannot be shared. Vouchers can be downloaded or accessed via the confirmation email. They include the customer's name, flight information, number of passengers, and destination. Vouchers also provide information about airport pick-up, pick-up at the established location, hotel pick-up, local customer service contact details, and email address.

13.- Prices

Prices for private and VIP transfers are net per vehicle, per journey, and include local taxes. Prices are shown and charged in Dominican Pesos (DOP). Valid only for the date of consultation. Subject to change and only valid as shown on the website. Non-negotiable; the listed price is final. SOLBUS rates given by email, phone, or text message are not final or accurate. Prices must be verified on the website. If any error in the information provided by the Group Leader (or their agent) at the time of booking results in a change in the cost of the services, you will be responsible for that cost. If you do not pay the difference due to incorrect information provided by you, SOLBUS or our provider reserves the right to cancel the services without any compensation or refund liability to you. Night trips from 10:00 PM to 5:00 AM do not have an additional surcharge over the standard rates, subject to change without prior notice until the booking confirmation. Price quotes are subject to change without prior notice until the booking confirmation. Prices do not include tips for drivers or local guides, visa and passport fees, luggage and personal insurance, personal items, taxes or duties, or any type of drinks or food not expressly specified in the product description on the website.

14.- Currency

All charges will be made in Dominican Pesos (DOP). Exchange rates are determined by the customer's financial institution or payment provider. Payment methods include credit cards, debit cards, and electronic options. The final transaction amount may vary depending on the exchange rate and potential fees. Exchange rates are based on market rates and may fluctuate.

15.- Alcohol and Drug Policies

SOLBUS reserves the right to refuse service to anyone who poses a safety risk or presents a drug problem. Passengers with illegal drugs at the time of service will be denied. Inappropriate behavior will result in detention, notification to authorities, and no refunds will be given for the service. Alcoholic beverages: Unfortunately, we cannot provide drinks in our vehicles due to logistical reasons, such as flight delays or driver changes. However, customers are welcome to purchase their own drinks before leaving the airport. Feel free to enjoy your non-alcoholic beverages in our vehicles, but please understand that we cannot purchase and store these types of drinks as our operations may change unexpectedly. Why doesn't Solbus offer alcoholic beverages during airport transfers? Safety: Serving alcohol during airport transfers could pose safety issues, especially if passengers consume alcohol while traveling to their destination. Ensuring passenger safety during transportation is crucial. Professionalism: SOLBUS prioritizes professionalism and may prefer not to offer alcohol to maintain a certain image and level of service. Liability: Serving alcohol could potentially increase the transportation company's liability in case of any incidents or accidents involving intoxicated passengers. Logistics: Providing alcoholic beverages could add complexity to logistics, including ensuring passengers are of legal drinking age and managing any potential issues related to excessive consumption.

16.- Subcontracting of Services

We reserve the right to subcontract transportation services if deemed necessary. Sometimes, we subcontract to transportation companies affiliated with Solbus due to our large volume of service. Therefore, neither the vehicles nor the drivers will have Solbus identifiers. In these cases, customers will be duly notified so they can identify their drivers at the time of pick-up.

17.- Disclaimer

The service is provided "AS IS" and "AS AVAILABLE" without any warranty. SOLBUS, its subsidiaries, affiliates, and licensors do not guarantee uninterrupted, secure, or virus-free service. SOLBUS is not responsible for the actions, omissions, accidents, or misconduct of service providers. Photographs on the SOLBUS website are general descriptions and cannot guarantee the delivery of the service. SOLBUS may refuse service to any customer at any time. Customers must make claims or comments in writing about the services within 14 days after the conclusion of the trip. SOLBUS is not responsible for claims, costs, or expenses resulting from personal injury or death caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment, emotional distress, illness, theft, labor disputes, mechanical breakdowns, quarantine, government actions, weather, or other events beyond SOLBUS's control.

Your Responsibility

By formalizing a purchase on our website, you implicitly declare that: You are over 18 years of age and in full use of your mental faculties, therefore qualified to assume the legal responsibilities derived from this agreement and are aware of the services that are the object of this contract, the information about the company, and the content of these General Conditions. You declare that the credit or debit cards used to make the booking are your property and that they have sufficient funds to cover the total amount of the booking. You understand that you must notify us as soon as possible of any modification to the information you have provided. You are responsible for providing the necessary documentation to cross borders. We assume no responsibility and refuse to incur additional costs caused by the failure to provide such documents or by non-compliance with the customs, police, tax, or administrative regulations of the countries you intend to access. Our voucher is not a valid document for obtaining an entry visa. You are responsible for verifying the established pick-up time and ensuring you arrive at the airport, station, or port with sufficient time to check in. The services will be provided in accordance with the information you have provided and that has been sent to you by email. It is your responsibility to provide complete and correct addresses for the pick-up and destination points at the time of booking. It is also part of your responsibilities to print and verify the accuracy of the transfer voucher. If the information contained in the voucher is incorrect, you must immediately contact our Customer Service team for rectification. We are not responsible for bookings that are impossible to fulfill due to insufficient or incorrect information provided by you, and no refunds will be made for such bookings. In the event that SOLBUS or our provider is forced to pay a deposit or fine to the authorities of other countries as a consequence of the client's breach of the laws, regulations, or other requirements of the countries they intend to enter, leave, or transit through, the client will assume full responsibility for reimbursing SOLBUS or the provider. You authorize us to charge your credit or debit card for any fines or damages incurred to the transfer vehicle (including, without limitation, special cleaning) or for any items missing from our provider's vehicle. We reserve the right not to accept further bookings from a customer who has caused a serious incident or repeated incidents.

Our Responsibility

In the event of a breach of these conditions, we will only be liable for those damages or losses that are an attributable consequence of our breach or negligence, and up to a maximum of the total amount paid by you. We are not responsible for damages that are not directly attributable to us or those caused by accident, force majeure, or that are caused by legal or administrative requirements. We cannot be held responsible if the fulfillment of our obligations or those of the transport operator is prevented or affected directly or indirectly by an event of force majeure or any circumstance beyond our control, including, among others, cases such as extreme weather events, natural disasters, terrorism, third-party accidents along the transfer route, police controls, extraordinary traffic congestion, or strikes. SOLBUS has the right to refuse any booking made by you, and we cannot guarantee the successful allocation of a vehicle for every booking made with us. Unless it is proven that we have breached our duty to select transfer service vehicles using reasonable skill and care and you have incurred a direct loss or damage as a result, we have no liability to you for the actual provision of the services. We are not responsible for incidents that occur during the provision of the service, specifically illnesses, personal injury, or death, unless they are a direct consequence of our negligence. This means that, in accordance with these conditions, we may accept liability if, for example, the passenger dies or suffers personal injury or if the transfer service is not provided as contracted or is poorly provided as a result of our failure or the failure of our employees or the transport operators to provide the transport service you contracted using reasonable knowledge and professionalism. Please note that it is your responsibility to prove this lack of knowledge and professionalism if you wish to make a claim against the company.

18.- Complaints

If the service you receive from SOLBUS or any of our partners (the provider) does not meet your expectations, you must immediately notify our Customer Service and, whenever possible, at the time the incident occurs. Use the number provided in the booking confirmation, and they will help you resolve any concerns. You will find their detailed contact information on your booking confirmation voucher. Written complaints must be sent by email to info@SOLBUSdominicana.com no later than 28 days after your return date.

19.- Travel Insurance

It is your responsibility to ensure that the insurance coverage you have purchased is adequate for your particular needs. We strongly recommend that you carefully read the details of your insurance policy and carry it with you on your vacation.

20.- Jurisdiction

These General Conditions will be governed by the current Dominican legislation. The contract agreed between you and SOLBUS will be regulated in accordance with Dominican law. Disputes or claims arising in connection with these terms and conditions will be subject to the exclusive jurisdiction of the Dominican courts. If any of the stipulations contained in these conditions of use is declared illegal, null, or inapplicable by judicial decision, the rest of the stipulations will remain in full force and effect.

21.- Black Market

Occasionally, personnel from companies unrelated to SOLBUS, with the aim of attracting you as a customer, may offer you a transfer to your hotel or even tell you that they are SOLBUS officials and probably charge you for the transfer. Please do not make any payment or agreement with personnel unrelated to SOLBUS. Remember that our personnel are duly identified with a corporate uniform and also carry an identification card.

22.- Force Majeure

SOLBUS and/or its providers will not assume any responsibility nor offer compensation for the non-fulfillment of their obligations as a transport operator when this is affected, directly or indirectly, as a result of an Act of God or any other condition of Force Majeure including without limitation, or any event beyond their reasonable control. These events include, among others: extreme weather conditions, natural disasters, terrorist acts, accidents, police controls, vehicular congestion, labor disputes, civil unrest, acts of war, pandemics, governmental restrictions, and any other unforeseen circumstance that prevents or hinders the provision of the service. In such cases, SOLBUS will be exempt from any liability.

23.- Intellectual Property

The copyrights, registered trademarks, and other intellectual property rights of the websites have been licensed to the Company and are protected by national and international regulations governing intellectual property. The use of the content of our website by third parties for any purpose other than booking transfers is prohibited, including modification, subsequent publication, and total or partial reproduction or representation of the same without our express consent. Any illegal use of our website for any purpose is strictly prohibited in all circumstances. The total content of this website is protected by industrial and intellectual property rights and is the exclusive property of solbustransfers.com. It is expressly prohibited to use the website and its content, as well as the databases and software necessary for its visualization or operation, for any commercial purpose, except in cases where written consent has been given by SOLBUS. Prohibited commercial uses include, but are not limited to: The resale or redistribution of the website, its content, and/or its services through any other website. In particular, "web scraping" techniques to access the website's content. The use of "deep linking" techniques that may confuse the user, such as "framing," and/or those that assume an incorrect or illicit exploitation of the content of solbustransfers.com.